1. Those users who make purchases from our e-shop as consumers can make a withdrawal from the purchase within 14 days from the delivery of the order to them, by sending (within the above deadline) the withdrawal form / form that you will find in end of this text via email to dimelis@otenet.gr, provided that in this case product and statement will be received by the Company within 14 days from the delivery of the products to the customer together with the corresponding purchase document of the transaction from t which you wish to withdraw (such as Retail Receipt, Sales Invoice, etc.).
2. Excluded from the right of withdrawal are products that may be damaged or expired soon, or which are vulnerable and therefore sensitive and therefore may be damaged or at risk of being damaged by their return without the use of special wrapping / packaging used by the company during send them to the customer.
3. It is understood that in all of the above cases, as in any case, the consumer reserves the full right to withdraw from the contract of sale and return of the product due to legal or actual defects or lack of contractual properties found after receipt and its use, in accordance with the general provisions of the Civil Code, Article 5 of the Law on Consumer Protection and other provisions.
4. For the withdrawal can be used either the model of the withdrawal form which will be sent electronically completed by email: dimelis@otenet.gr or any other clear statement to our company.
5. Product return costs are borne solely by the customer.
6. In case you exercise your right to withdraw from the purchase of a product that is not excluded, then the following applies to the withdrawal of products purchased from our online store:
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- Especially in the case that the user / customer is a natural person (ie not a legal entity, even non-profit) who buys products remotely from the online store exclusively for his private use and not in the context of his professional activity (hereinafter “ consumer ”shall be entitled to withdraw unreasonably from the distance purchase of a product within an exclusive period of fourteen (14) calendar days from the date of delivery of the physical possession of the product to him or to e authorized representative, returning the product to its original condition, without damage, under the full responsibility and expense of the customer.
- Upon return with the products, the receipt / purchase invoice / invoice is sent even if it was sent to us via email during the declaration of withdrawal.
- The withdrawal of the consumer is unjustified, without the consumer being obliged to invoke reasons that justify the withdrawal, as well as without financial burden on the consumer, with the exception of his charge for the cost of returning the product and any reduction in the value of the product. specially mentioned cases below.
- In order for the return to be accepted, the product sent by the customer to be received by our company must be in the received condition, not used, or its original packaging must be removed, no damage has been caused that alters its use. , has not expired or is nearing its end, the correct maintenance conditions have been maintained and in general the products have not suffered any reduction in their value.
- We reserve the right to delay the refund until we receive the goods back in accordance with the above conditions.
- The customer is obliged to keep the purchase receipt and present it at the change. If the product does not meet the above conditions, it will be returned to the sender.
- BEFORE you carry out any shipping of products by exercising your right of withdrawal, we encourage you to contact our company by phone at ++30 22410 62119 to receive all necessary information.
Upon receipt of the consumer’s declaration of exercise of the right of unjustified withdrawal, our e-shop will send to the consumer a written confirmation of the receipt of the exercised right of withdrawal.
7. Consequences of withdrawal
With your timely withdrawal, and as long as it meets all of the above conditions, we will refund you all the amount we have received from you as soon as possible and in any case within 14 calendar days from the day we become aware of your decision to withdraw from the transaction, except for the return costs of the products which RETURN THE CUSTOMER, ie you.
8. Refunds will be made using the same payment method you selected for the original transaction. In case you are refunded through a third party payment provider (for example PayPal, Stripe, credit card, etc.) you may be charged with any commission charged to you by this third party provider under its terms of use and operation, for which our company is not responsible for.
9. If you wish the refund to be made differently (from what was used in the original transaction), you will be charged with any transaction costs from our e-shop, of this different medium, which (expenses) will be deducted from the amount the return of the product you requested.
10 We reserve the right to delay the return of the price of the product you return to us until we receive the products back and examine their condition or suitability.
11. We note in particular that if the above conditions are not met or if any of the aforementioned product accompanying documents do not exist, your request for withdrawal will not be satisfied, and the product or products will be refunded to you upon receipt.
12. Www.ladomylos.gr reserves the right to unilaterally, legally and at any time modify its return policy, posting the new terms and conditions on its website. In case of permanent returns from the consumer, www.ladomylos.gr reserves the right to refuse the return of a product, due to abusive exercise of the right of withdrawal or replacement of our company’s products, even if the withdrawal was exercised in accordance with the above conditions and conditions.
13. If the above legal withdrawal procedure is not followed in order for the return of the product to be accepted, it will be returned to the consumer, who will be charged with the costs of packaging and shipping.